The Project
Client
Qwetu
Industry
Hospitality
Services
- End-to-End Digital Platform
- Integration Strategic CRM & Property Management System
- (PMS) Development
- Multi-Channel Payment & Financial Ecosystem Integration
- Data-Driven Customer Engagement & Retention Strategy
UMM transformed Qwetu, Africa’s top student accommodation provider, with integrated CRM and PMS solutions, optimizing booking, payments, and customer management, driving seamless, scalable growth across four Kenyan campuses.
Delivering Tangible Business Transformation in Hospitality
Qwetu’s new digital backbone empowers them to streamline their operations while delivering exceptional service to over 3,500 students annually. UMM’s powerful, scalable platform integrated seamlessly with real-time analytics, automated workflows, and advanced payment gateways like M-Pesa, creating an ecosystem that reduces friction in both customer interactions and internal processes.
100%
Accuracy in Financial Operations
Integrated systems ensure 100% accuracy in billing, invoicing, and accounting, automating processes and minimizing errors.
500
Beds Configured in Just 15 Minutes
UMM’s intuitive configuration tool allows administrators to set up a 500-bed property in just 15 minutes, dramatically reducing time-to-market for new properties.
24/7
Real-Time Booking & Customer Service
Engineered platform to process 24/7 bookings and integrating dynamic pricing models, supporting instant refunds, CX and ticketing for a seamless experience.
Challenge
Scaling and Streamlining Complex Operations
Qwetu’s rapid growth across multiple properties presented a challenge in maintaining high operational standards while managing a large volume of bookings, payments, and customer relationships. The lack of a unified system created inefficiencies, hampered financial reporting, and negatively impacted the customer experience. The client needed a robust, scalable solution that could not only handle their current operations but also support their aggressive expansion plans.
Modern, secure student living with all essential amenities.
Solution
Building a Scalable, Integrated Property Management Ecosystem
UMM delivered a best-in-class, fully integrated platform that unified Qwetu’s operations and connected all aspects of their business, including customer management, booking systems, and financial operations. Key components of the solution included:
Seamless Booking & Payment Systems
Financial Management Integration
Data-Driven Insights
Seamless Booking & Payment Systems
A centralized platform enabling real-time bookings, automated multi-channel payments, and M-Pesa integration, ensuring effortless, reliable student transactions across all campuses.
Financial Management Integration:
Deep integration with Sage X3, streamlining financial transactions and ensuring timely, accurate accounting and reporting.
Data-Driven
Insights:
Leveraging advanced analytics to deliver real-time insights into customer behavior, booking patterns, and financial trends, empowering Qwetu to make data-driven decisions.
Key Metrics
10x
Automated workflows and real-time booking management have significantly reduced response times, enabling Qwetu to handle higher volumes with enhanced customer satisfaction and operational efficiency.
50%
By automating booking processing, invoicing, and customer communications, Qwetu has not only optimized internal workflows but also boosted revenue through faster payments and higher customer retention.
5X
Property setup time was slashed, allowing Qwetu to scale quickly and efficiently by onboarding new buildings in minutes rather than days, positioning the brand for rapid expansion across Africa.
Modern shared spaces designed for student social connection
Private study rooms equipped with essential academic amenities.
